who is ready to buy
the leads most likely to convert, ranked so you call them first.
Solutions
Everything plum does,
Everything plum does,
works on your WhatsApp
One connected layer that answers, sells, books, and reads every conversation.
Understand your customers, own what you learn.
Customer understanding
why they buy,
why they buy,
and why they don't.
Automating your chats won't disconnect you from your customers. You'll understand them better and faster than before.
lead temperature
how warm each lead is right now: hot, warm, or cold.
hot leads
the contacts showing the strongest intent to buy today.
qualified leads
people who fit your offer and gave enough buying info.
what they keep asking for
the questions your customers raise again and again.
why they didn't book
the real reasons people stopped short of booking.
conversion funnel
how many move from first chat to confirmed booking.
sentiment
how customers feel in their chats: positive, neutral, or negative.
booking conversion
the share of chats that turn into real bookings.
preferred booking day
the days customers most often ask to be booked.
sentiment trajectory
whether a conversation is warming up or cooling down.
objection raised
the doubts and pushbacks customers bring up before buying.
how objections were handled
whether the bot resolved each objection or left it open.
buying signals
the words and moments that show someone's ready to buy.
urgency level
how soon a customer wants to move, from now to later.
preferred booking time
the times of day customers most want to book.
where conversation drop off
the exact points where chats stall and people leave.
top pain points
the problems customers complain about most, in their words.
budget posture
what customers signal they're willing to spend.
risk and safety flags
anything sensitive that needs a human to step in.
tools they already used
the competing tools and brands your customers mention.
feature demand
the features and products customers ask for most.
languages used
the languages your customers actually chat in.
priority queue
your leads sorted by who to follow up with first.
recommended action
the next best move per lead: call, nurture, or close.
The bundle
Six solutions, one plum
Every solution is a conversation, and every conversation feeds the understanding above.
01
The sales engine
The part most bots skip, plum actively sells. It recommends the right product, suggests the matching add-on, nudges the hesitant buyer, and rescues the cart before it goes cold, closing right there in the conversation. Your customer asks "do you have this in beige?" and leaves with the set and the matching covers.
02
Instant answers
Availability, shipping, returns, sizing, the same question for the hundredth time, answered in seconds, in your brand's voice, 24/7. Your customer messages at 1am and gets a real answer, not a "we'll get back to you." Tricky ones get handed to you at the right moment, nothing dropped.
03
Virtual try-on
She sees the piece on her own body before she buys, not on a model. She sends a photo, plum shows her the look, and the "how will this look on me?" hesitation that kills the sale goes away. She buys with confidence instead of clicking away to think about it.
04
Booking & orders
From "do you have a slot?" to a confirmed appointment or order, with instant confirmations and reminders that cut no-shows. No phone tag, no back-and-forth. Your customer books at midnight and wakes up to a confirmation; you wake up to the sale.
05
Order tracking
"Where's my order?" handled end to end. plum confirms, updates, and tracks every delivery, so those messages stop landing on you and your customers stay calm and informed, right up to "it's at your door."
06
Gets paid in chat
Close and collect in the same conversation. plum sends a secure payment link the moment a customer's ready, confirms it instantly, and never leaves money waiting on a follow-up. Less friction between "yes" and paid means more sales actually land.
Let's Talk
Ready to see plum
Ready to see plum
sell on WhatsApp?
Message plum the way your customer would, or book a call and we'll build you your own.
